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Customer Reviews.

sales

5

We were kept up to date regarding the build of the car

17 July 2021

service

5

Kept me informed during the service and good advice on future work that may be required

14 July 2021

sales

5

Ian did everything he could to explain the product and help us through to delivery

12 July 2021

service

5

I am well impressed with the video send to me. Really helpful. Fantastic customer service.

12 July 2021

sales

5

Regular updates, smooth handover process

09 July 2021

sales

5

From my 1st initial enquiry via email and throughout the purchase process and regular video updates on my new mini to finally delivery to collecting 8 weeks later i was looked after by Ian Kelly throughout my new mini journey who was 1st class.

08 July 2021

sales

5

great customer service, treated as an individual rather than a number on the sales spreadsheet - took time to understand what i wanted in my next car

05 July 2021

sales

5

Excelent sales staff.

05 July 2021

sales

5

Everything was explained to us properly and with patience. Very helpful ideas and tips too.

05 July 2021

service

4.5

Usual helpful service

04 July 2021

sales

5

As always I find the staff & sales very easy to deal with. Always available to answer my questions.

03 July 2021

sales

5

Everything went really smoothly

03 July 2021

sales

5

Faultless. Very good finance deal that gave us a brand new car, chosen with our spec for the price of a nearly new. Also quick delivery.

01 July 2021

service

5

Mine was only booked in for a general Mini health check. However I still received a video to show any changes with the tyres, engine wear and tear and anything else that may be a cause for concern, or not.

29 June 2021

service

5

They were really helpful and informed me well

29 June 2021

service

5

Easy to book my car in, easy to drop off, I was kept informed of progress throughout the day, advised when it was all completed, was able to pay on line before collecting and collected with no problem at all.

28 June 2021

service

5

Car gets a thoroughly good check over and comes back clean and shiny. bonus

28 June 2021

service

5

Car had a health check. Result explained and anything needing attention was advised.

25 June 2021

service

5

Very good communication at all stages. Phone calls to update on progress very useful. Car always returned very clean and sanitised.

25 June 2021

service

4

After a few problems everything got sorted out

23 June 2021

sales

5

staff had plenty of time to discuss features of car but not too pushy

22 June 2021

service

5

Very good service

21 June 2021

sales

4

Good information provide. Good range available to view so we could Make informed decision

20 June 2021

service

5

Great info video with clear voice and feedback

20 June 2021

sales

5

Despite the COVID situation I was able to test drive the car and get all the information I needed from the helpful staff. The car was available to collect as scheduled.

18 June 2021

sales

5

Ian was great and would recommend anyone to ask for him

14 June 2021

service

5

George exceptional. Faulty part which BMW replaced. Unusual part to fail.

14 June 2021

service

5

We have trust in your service and hope it continues

13 June 2021

service

5

Honest advice you can trust.

13 June 2021

sales

5

The impression on entering was clean and organised and there was always someone around to greet and help.

11 June 2021

sales

5

Very straightforward

11 June 2021

sales

5

From previous new car purchases I found the necessary paperwork was kept to the minimum which has to be good and above all easy to follow and understand .

09 June 2021

sales

5

Anna the sales person was very professional throughout. She was very friendly and understanding, and very knowledgeable. She made it easy to choose which model suits us, and was extremely helpful trying to find us the right car. Delivery smooth.

08 June 2021

sales

5

The experience was pleasant and easy to find out information. Staff were helpful and very happy. It was good to be somewhere that just felt normal. Staff spoke to me (the female) and not my chap which makes a difference.

08 June 2021

sales

5

Constantly kept up to date with everything happening to the car.

06 June 2021

sales

5

Everything was explained perfectly and the whole experience was a breeze.

05 June 2021

service

5

No issues.

31 May 2021

sales

5

All done over the phone, but a great experience.

24 May 2021

service

5

easy to ingest info

23 May 2021

service

5

The person who sorted out my car hire - George - was very helpful to me.

19 May 2021

sales

5

Emma at cooper reading was excellent, very helpful with my request

18 May 2021

service

5

Great experience in all. From dropping off the car and collecting a loan car. Service engineer kept me updated all the time.

18 May 2021

service

5

From booking the service to picking my car up I was completed satisfied with this great service

18 May 2021

service

5

It was an easy visit , and have also traded for a Countryman on the same day so it was a doubly successful visit

18 May 2021

service

3

George was good in Reading

15 May 2021

service

5

First class service.

10 May 2021

service

5

Michael Hopkins in BMWMINICOOPER Reading branch is a great person to work for repair/service

09 May 2021

service

5

Faultless.

08 May 2021

service

5

Problem fixed

08 May 2021

service

4

Dealt with in a professional manner, no delays and very slick

03 May 2021