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Customer Reviews.

sales

5

The care and attention to detail given by everyone was second to none

23 November 2021

sales

5

Constantly updated despite difficult circumstances.

22 November 2021

service

5

Everything was fine.

22 November 2021

service

5

Car was cleaned after replacement seatbelt fitted.

18 November 2021

service

4

Able to wait for service etc. to be carried out. Most convenient.

18 November 2021

service

5

Excellent Staff and very helpful and explained everything that was going to be done . Courtesy car provided and a call to let me know that service was complete and a wonderful clean car !!!

18 November 2021

service

4

Excellent customer service

16 November 2021

sales

4

Emma was fairly helpful throughout over email.

14 November 2021

sales

5

Absolutely love driving my Electric Mini and would definitely be back when due to change

12 November 2021

sales

5

Sales were not pushy and didn't try sell us something we didn't require

12 November 2021

sales

5

The industry was experiencing problems with the general issues of parts shortages and the fallout of the pandemic but I was informed regularly of the situation and in the end the car was delivered on time

10 November 2021

sales

5

The team couldn't do enough to help Ellie was fab

09 November 2021

service

5

Prompt, efficient, knowledgeable and professional

07 November 2021

sales

5

Professional and friendly

01 November 2021

sales

5

Ellie was superb

31 October 2021

service

5

It's very easy to book the time and date for the service, taking it to the centre and getting the feedback from the technician. I bring it there because I know it will be serviced by Mini and I have always felt happy with the centre's handling.

29 October 2021

sales

5

accuracy of order and delivery lead time

20 October 2021

sales

4

Once Ian got involved, everything ran very smoothly.

19 October 2021

service

5

Always very efficient

18 October 2021

sales

5

Kept me fully informed, very helpful.

17 October 2021

service

5

Excellent facilities and efficient staff.

16 October 2021

service

5

George was looking after my car and as always is a credit to the business.

15 October 2021

service

5

Efficient service provided by friendly professional staff

15 October 2021

service

5

Same answer as before - everything is quality and well managed

15 October 2021

sales

5

Worked with Emma Loane at Inchcape Reading and she was great! Really knowledgeable and passionate about the brand.

13 October 2021

service

5

George Richardson helped me while a major fault was uncovered with the car during its MOT in which he was able to get BMW to help pay towards that particular part of the repair saving me a large amount of money in the process.

13 October 2021

service

5

All good

13 October 2021

sales

5

Again Ian was very efficient at making sure I was happy and keeping me updated with any updates.

10 October 2021

sales

5

Good communication and friendly service

09 October 2021

service

4

Everyone I engaged with was helpful and pleasant

07 October 2021

sales

5

Very satisfied Ian has sold us 3 out of 4 Mini's and fully understands what we are looking for in a car to fit our unique circumstances.

07 October 2021

sales

5

They kept me informed the centre was clean and smart

06 October 2021

service

5

Brilliant service, on time and no hassle. Look after the customer , refreshment available if needed. Very quiet and environment whilst waiting car to finish.

06 October 2021

service

5

Reception and service team very friendly, helpful and courteous.

06 October 2021

service

5

Kept fully informed - on time

05 October 2021

sales

5

Excellent service from Anna.

03 October 2021

sales

5

Factory delay was no issue as Ian kept us informed regularly and arranged collection as soon as the car arrived

28 September 2021

sales

5

Comprehensive overall knowledge of the Mini Cooper I purchased from Reading and its features by Ian Kelly the Sales Person with regular updates on the progress on the readiness of the vehicle.

27 September 2021

service

5

Service was Absolutely brilliant, really helpful staff. George on the Mini service desk is absolutely brilliant and nothing is a problem.

27 September 2021

service

5

smooth and quick service, well managed.

26 September 2021

sales

5

Great job.

26 September 2021

service

5

I received a warm and friendly welcome from the team when I entered the showroom,I was made to feel important and valued.Staff were very helpful and understanding.Fantastic customer service provided.Other showrooms could learn a thing or 2 from them.

23 September 2021

service

5

All dealt with very efficiently including loan car, George was very good

23 September 2021

sales

5

This ranking is all down to the work done by Emma.

22 September 2021

service

5

A really good experience

18 September 2021

service

5

Very good service

15 September 2021

service

5

Vehicle issues were completed and ready for collection as agreed with the service manager.

11 September 2021

service

5

The servce i recieved was excellent, and the expanation and the time taken to explain it.

10 September 2021

service

5

Service completed within the time advised

04 September 2021

service

5

Quick and efficient.

04 September 2021